FAQ

Forest Account FAQS

HOW MUCH DOES A SERVICE VISIT COST?

If you included maintenance on your alarm services, there is no cost for service, only a $25.00 Co-Pay per visit. If you do not have a maintenance package, your equipment is covered for the first year after installation. After the first year there is a $25. Residential trip charge and $85. per hour labor plus any material costs.

WHY DID I GET CHARGED A FALSE ALARM FEE?

Some cities do charge a fee for sending dispatch for a false alarm. If you have any questions, please contact us at 708-452-2000

CAN I CHANGE MY BILLING DATE?

We bill all accounts quarterly; January, April, July and October.

CAN I RECEIVE A BILL IN THE MAIL?

We do not mail invoices. Billing is done quarterly and automatically charged to your credit card or deducted from your checking account. If you would like a quarterly statement emailed to you, contact Linda Rutili at 708-452-2000

Forest Event History

HOW DO I VIEW MY EVENT HISTORY PAGE?

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Forest Image Sensor

IMAGE SENSOR PEEK IN – WHAT DOES IT DO AND HOW DO I SET UP THE RULES?

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HOW DO I CREATE OR EDIT IMAGE SENSOR ALERTS?

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HOW DO I SET UP IMAGE SENSOR IMAGE ALERTS?

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WHAT DOES THE IMAGE SENSOR DO?

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HOW DO I EDIT MY IMAGE SENSOR RULES?

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HOW DO I EDIT MY IMAGE SENSOR SETTINGS?

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HOW DO I VIEW MY IMAGE SENSOR GALLERY?

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HOW DO I UPLOAD MY IMAGE SENSOR IMAGES?

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Forest Service Related FAQs

WHAT IF MY SYSTEM ISN’T WORKING RIGHT?

Call Forest at 708-452-2000 and talk with one of our customer service specialists. We are always more than happy to assist.

MY ALARM WHEN OFF ACCIDENTALLY, BUT I QUICKLY PUT IN THE CODE AND SHUT IT OFF. I EXPECTED A CALL FROM FOREST, BUT NO ONE CALLED. WHY NOT?

The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.

AM I RESPONSIBLE FOR TESTING MY SYSTEM REGULARLY?

Yes, to ensure your system is working correctly, please follow the following procedure; 1) Call the monitoring center at 847-879-6143 and have your system put on “test” 2) Arm your system and then check each zone by opening doors, windows, walking in front of motion detectors etc. Since your system is on test, the Forest monitoring center will not dispatch the authorities. 3) Check with the monitoring center to make sure they received the signals and take your system off of test.

WHAT CAN AN AUTOMATED GARAGE DOOR CONTROL DO FOR ME

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HOW CAN FOREST SMART SYSTEMS HELP SAVE ENERGY COSTS?

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HOW DO I CHANGE THE PEOPLE LISTED ON MY CALL LIST?

Just call Forest at 708-452-2000 and we will be more than happy to assist.

WHO DO I CALL TO SCHEDULE SERVICE FOR MY SECURITY SYSTEM?

Just call Forest at 708-452-2000 and we will be more than happy to assist.

WHO DO I CALL FOR ALARM MONITORING ISSUES?

Just call Forest at 708-452-2000 and we will be more than happy to assist.

IF I HAVE AN EMERGENCY, SHOULD I CALL FOREST FIRST?

No, If you have an emergency, dial 911. If you are unable to dial 911, press the emergency button on the front of your control panel

Forest Smart Devices

HOW DO I SET UP MY LOCK NOTIFICATION?

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HOW DO I CONTROL MY LOCKS?

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HOW DO I CONTROL MY LIGHTS & APPLICANCES?

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WHAT EMPOWER DEVICES DO I HAVE ON MY SYSTEM AND WHAT IS THEIR STATUS?

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HOW DO I CREATE AN EMPOWER RULES SCHEDULED AUTOMATION?

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HOW DO I CREATE NEW EMPOWER RULES FOR MY AUTOMATED DEVICES?

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WHERE CAN I SEE ALL THE RULES I CREATED FOR MY SECURITY SYSTEM? EMPOWER RULES SUMMARY?

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HOW DO I CONTROL MY THERMOSTATS?

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Forest Smart Interactive Services

I AM LOGGED IN TO MY INTERACTIVE SERVICES, WHAT DO I DO NOW?

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HOW DO I LOGIN TO MY INTERACTIVE SERVICES?

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Forest Smart Sensors

HOW DO I CHANGE OR EDIT MY ARMING REMINDERS?

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HOW DO I CREATE AN ARMING REMINDER?

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HOW DO I MANAGE MY ALARM USER CODES?

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HOW DO I MANAGE MY SENSOR DEVICES AND NAMES?

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Forest Smart System Notifications

HOW DO I SET UP AND CONTROL MY NOTIFICATIONS?

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HOW DO I SET UP AND EDIT MY ADDRESS BOOK?

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Forest Video

HOW DO I SET UP MY WIRELESS NETWORK SETTINGS TO COMMUNICATE WITH MY VIDEO CAMERAS? WIRELESS NETWORK SETTINGS

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HOW CAN I MOVE MY PAN/TILT VIDEO CAMERA REMOTELY? PAN/TILT

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HOW DO I SET UP OR CHANGE MY VIDEO CAMERA SETTINGS?

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HOW DO I SET UP VIDEO MOTION TRIGGERED RECORDING?

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HOW DO I SET UP VIDEO RECORDING SCHEDULES?

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HOW DO I VIEW MY SAVED VIDEO CLIPS?

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HOW DO I SET UP OR CHANGE MY VIDEO MOTION DETECTOR SETTINGS?

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HOW CAN VIDEO MONITORING HELP ME SEE WHAT’S GOING ON?

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General Forest System FAQs

I LOST MY PHONE, HOW DO I DISABLE SOMEONE FROM CONTROLLING MY ALARM SYSTEM?

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I AM AWAY FROM HOME, WHAT CAN REAL TIME ALERTS DO FOR ME?

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IF I LOSE POWER, WILL MY ALARM SYSTEM STILL WORK?

Yes, you have a 24 hour backup battery installed inside your control panel.

WHAT HAPPENS WHEN I PRESS THE PANIC OR FIRE ALARM BUTTONS ON THE TOUCHPAD?

When you hold the Emergency or Fire button for 2 — 3 seconds, an alarm is transmitted to our monitoring center. Emergency services are immediately dispatched to your location.

WHAT HAPPENS IF AN INTRUDER SMASHES MY CONTROL PANEL BEFORE IT SENDS AN ALARM SIGNAL?

Your new Forest Smart Panel has exclusive Smash and Crash Protection which sends an immediate signal if it is violated. http://youtu.be/E7rtHpMPcCg

I AM USING MY PHONE. CAN THAT AFFECT MY ALARM SERVICE?

No, Your Forest Smart System uses a GSM Radio to communicate with the monitoring station, Â not your phone line. With this dedicated cellular connection, your home is protected even if the phone line is cut or the Internet is interrupted. Click Here For Further DetailsÂ

HOW DOES MY FOREST SMART ALARM SYSTEM WORK?

When you system is armed, each zone monitors for a violation. If a zone is violated, your control panel contacts our central monitoring station through the internal GSM Radio so you never have to worry about cut phone lines. We will contact you to ensure your safety. If we cannot contact you, the appropriate authorities will be dispatched.

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