From Joseph M. 7/2/19
I have to contact you, because I am so totally knocked over with the unbelievable help and service we get every time we need something. Dealing with you is like dealing with family! I just can’t say enough, whether it’s with Cindy, or Brent, who helped us today, or any of the others we’ve dealt with over the years, it has ALWAYS been such a pleasant experience! Thank you for everything!
From Inga S. 7/8/19
Thank you , as always, Jim is a great tech!!!
From John M. 6/2/19
From Kenneth M 6/24/19
Mr M. called to say how happy he was with Mike (during his security installation). He stated that Mike was SO knowledgeable about the whole system. Mike showed him and his wife how to use the app. he wanted to call and personally tell us how great Mike is. : )
He was also happy Carolyn came out to his house on Sunday (for his security analysis)
From Andra C. 6/22/19
I enjoyed our meeting and was relieved at your level of knowledge and professional courtesy – tell your dad and mom they did a great job!
From Vasant A.
|Thoroughly professional. Arrive precisely at right time every time. Extremely knowledgeable about each and every equipment they install. Phones are answered promptly. Mike doubly made sure that all systems were working and took time and patience in teaching us all apps. THE BEST.|
From David L. 6/4/19
I cannot thank you enough for the outstanding service and installation from your company today on our new home security system. The technicians were incredibly professional, pleasant & informative. The attention to detail for a clean install FAR surpassed my expectations…………BRAVO!
From Ken F. 5/22/19
I just wanted to send a note to say thank you. Matt was really helpful. He was there during the fire inspection, and very helpful. I’m very impressed with your company. All of my experiences have really been great. And I will sing your praises.
From William S. – 5/2/19
I know the project got delayed with the brutal winter weather, but it was finished recently, and all is good. I did want to take a moment to compliment your employee Brian. He came back today to train one of my staff. He was very accommodating and informative. When my assistant learned that some additional item needed to get the video to broadcast on the old TV cable system, Brian waited for me to arrive to discuss what was needed, and to even go over some of the training again. He wrapped it up by offering his cell phone and invited us to call—day or night—if any issues or concerns.
People always take a minute of their time to complain, so I wanted to take moment of my time to compliment Brian—a good employee you have!
From Johnathan T.
Forest has been a pleasure to work with from day 1. I had cameras and burglar alarms installed in all three of my music stores. The owner Jay helped me deal with a contract I had with ADT, the techs were super professional and knowledgeable, and everyone in the office is very friendly. A couple months after getting cameras installed we had a theft at our Chicago location. Their techs came out again at no charge to help us pull the footage for the detective. I’m happy to say the footage helped put this criminal away for a bit and we might actually recover our inventory!
From DM W.
Outstanding company and outstanding service. We had Forest Security install a alarm system in December of 2018 in Chicago. We also had 5 WiFi cameras installed and are now adding a 6th. Their employees are very well informed, extremely polite and totally “service oriented”. No “up selling” just an honest to goodness old fashioned way of doing business. Jay, the owner originally came out and evaluated our needs for our condo. Any questions or issues are immediately resolved by phone or an appointment is scheduled. I’m very grateful to the company for putting me at ease. Thank you to everyone who has helped make this a overall great experience.
From Charles S. – April 4, 2019
Nice job Carolyn. You guys did exactly what I wanted. I was most impressed with the installer without a coat who was patient with me on the coordination of the app. I am gonna have a couple questions down the line but want to see how it works for now.
From Howard T. – March 14, 2019
All of us would like to thank you and the entire Forest Security team for all your help in installing and activating our new alarm system. The entire process from our first contact with you, to your scheduling team, on site installation and technical support over the phone was way beyond our expectation. Getting the system up and running in a very short time frame was of paramount importance, you promised us a completion date and actually finished two days ahead of schedule. Forest Security exhibited the upmost in professionalism and we look forward to a long relationship. It will be our pleasure to recommend your services.
All the best
From Terry M. – January 31, 2019
AFTER WERE ABLE TO TALK TO SOMEONE WHO UNDERSTOOD OUR PROBLEM AND CAME TO THE HOUSE, IT COULD NOT BE BETTER! THIS FELLOW KNEW EVERYTHING AND WE LEARNED A LOT. HE SHOULD BE GIVEN THE GOLD STAR – GREAT JOB WHAT ELSE CAN I SAY!
From Brian D. – January 25, 2019
Forest is one of my favorite companies to do business with and has been for many years. Please say Hi to Cindy and “Uncle Matt” for me!
From ABC Signs – December 20, 2018
|“ask for Cindy, she knows every step of the operation and has been my go to for over 5 years and one…”|
From DM. W.. -December 12, 2018
|I would like to thank “Jay” Julius J. Rutili for an outstanding experience. We will be getting an alarm system and outside surveillance cameras for our condo. Mr. Rutili called and came out to inspect our unit. He offered suggestions and was very knowledgeable about surveillance laws. We felt very comfortable throughout the whole visit. Never once did we feel pressured. We are waiting for our written quote so we can complete the deal.|
From Tom S. -December 7, 2018
I just wanted to let you know this guy Brian who is running the install here at Albany is an absolute whiz!!!!!
And besides, you will never find a guy who is more customer focused. All he wants is for us to get exactly what we are looking to accomplish. Really a pleasure to work with……
Don’t lose this guy!!!
From Larry R. – October 31, 2018
From Richard J. – November 28, 2018
From Gregg S. – October 27, 2018
From Diane T. – October 16, 2018
Carolyn, you’re right. You’re installers are so super-nice — Mike’s terrific.
From Dianna E. – October 12, 2018
Bret is awesome!
From Scott E. – August 25, 2018
Just wanted to let you know that Brent did a great job on our install yesterday and today. He was polite and very thorough. He went out of his way to answer my questions completely. Also, I like the Alram.com app. It makes managing my alarm system easy.
From Steve R. – August 9, 2018
First of all, I want to you commend you and your whole organization again for doing such a great job in all phases and aspects of our working together.
From Erin M. – August 8, 2018
Forest Security is simply the best! They helped secure our office needs and even setup a wireless camera doorbell that sends alerts right from your desk! Anything we could have imagined needing, Forest provided a solution. Jerry and Carolyn made the effort to come all the way out to our offices not once but twice to see our needs. It was such a pleasure to work with such kind people Anytime I had a question with connecting to our devices Forest made the effort to schedule an on-sight visit to sit down with me and go through the product. I would 100% recommend. They really do provide the most fully customized service out there! Thanks again! 🙂
From Lance E.. – July 30, 2018
We just had our Forest Security system installed today and I cannot provide more praise for the crew who installed my system. They walked through each set of the install, had me install the app to ensure notifications were working and walked us through everything. The products they are using are current, wireless and accessible via your phone or computer. When we first called Forest, Cindy did a great job of sharing what she thought we would need and gave us options to add on additional services. The monthly cost for our system is reasonable and just knowing when people are coming in and out of the house gives us complete peace of mind. I also will now know exactly when each of my children come home as they all have their own codes. Thank you Forest!
From Jim M. – July 10, 2018
Forest Security has contracts from residential, commercial, municipal, and much more. There is a solid reason for that…. They are hands down the best!
From Lisa S. – June 17, 2018
Highly recommend Forest Security. Their responsiveness and professionalism can’t be beat. Got a response to my inquiry in less than 24 hours, and the installation process was professional and painless. They use top notch equipment and thoroughly explain the system to you. Any questions are quickly responded to. The system is so easy to use, and the peace of mind is priceless. A local company with great ethics and great service.
From Lisa J. – June 16, 2018
Thank you. I really like this system and the ease of use. I am going to try and get the neighbor on the other side of me to look into your company!! And everyone I know, I’m going to let them know how great the experience was. Forest Security does a great job.
From Rose C. June 14, 2018
LOVE IT!! (our new alarm system)
We are very happy and the installers were fantastic!! They were neat, personable and informative.
Thank you for everything! You are an asset to the company and we really appreciate your candor, knowledge and help!
From Tom M. – May 9, 2018
The guys have finished the install (at my mother’s home). They did an outstanding job and did great cleaning up after. When (other company) did an install, I was left with a mess in the basement to clean up.
Need a laugh…Mom likes the new keypad, so I had done good there. Mom would have hated the other system keypad. We checked all the codes to make sure they worked. After arming the system, tried my code to disarm, put it incorrect several times, then the keypad locked up. Mike (your installer) was so calm and funny through finding out how to unlock the keypad, so that was a learning experience for today.
Sarah will be thrilled having the guys over on Monday doing my new install. Had gone over my system with them, so they would know just what items to bring. When Mike was leaving, commented to my mother he enjoyed working a well-managed home, ha, wait until he gets to my house, projects everywhere.
May 2, 2018
I wanted to give your employees a BIG THANK YOU! I had your company install two cameras on 5/3/18 and Cindy was the first person I talked to and she was so nice and professional. She made the process very easy getting the cameras I wanted and to setup the date to have them installed.
Mike is the person who came to install the cameras. My husband and I were very pleased with his work performance on how he installed the cameras. He took the time to answer all our questions.
I had (another company) install the first two cameras two years ago and my husband and I were very disappointed with the company’s process and how long it to them to get the cameras up and running properly. They did not take the time to answer my questions, they sent me a manual instead to read, and it was no help to me since this was my first time dealing with cameras. Because of this, I did not want to have them install the last two cameras. I found your company through your website and it turnout to be the best decision in having your company install the last two cameras.
I give your company a five-star rating and I will recommend my family and friends to your company. Thank you for you exceptional and honest service.
From Ally K. – April 19, 2018
I wanted to reach out and let you know how awesome Jerry DeFrancisco was today. He was knowledgeable, patient, through and didn’t rush through the job – didn’t cut a single corner.
Jerry went through every single step, explained where cameras should go and why. His knowledge completely exceeded your competitor we had over yesterday. For that very reason we will continue our contract with Forest.
I know Jerry is going back to the office to work on out final security proposal with prices along with the proposal for cameras. We look forward to getting those from you.
I just have to say it again. Jerry DeFrancisco was just so awesome!! You’re lucky to have him.
From Barb C. – March 20, 2018
I would like to tell you how very happy I was with my installation of my new security system on Friday. The service technician was clean, fast and very helpful. I look forward to referring your company anywhere I can.. thanks again.
From Wally & Jacquie N. – March 15, 2018
The entire experience was great. The people I was dealing with were very professional and made my wife and I feel very confident in our choice. Jay, Carolyn, Cindy, and Brent were all very personable, and made us feel impressed at how trusting with their expertise.
Thank you all.
Wally and Jacquie
From Beth C.- February 20, 2018
Hi Carolyn and Julius,
I hope you are doing well! We are doing great with what we have and so thankful for everything. We will not hesitate to reach out if we want to expand.
This is way overdue, but I want to let you know how amazed we were with Mike and Tim at our campus! They were so extremely accommodating! They worked around kids and learning. They were always so happy to be doing the work and very helpful to anything we need. They even hung some items for us! We loved having them. The kids got to know them and the staff, too. We even honored them at an assembly as “Honorary Pumas” and gave them our school t-shirts.
They are the absolute best and we were sad to see them leave!
Thank you so much!
From Marc L. – February 5, 2018
Jay, can’t thank your guys enough. I have interacted with many an installer. These guys really represent your firm well. Thanks for that.
From: Jess V.. – December 11, 2017
Hi Carolyn –
Please, call me Jess.
Apologies for the delay – I had one last meeting scheduled on Friday and I wanted to review their quote before making a final choice.
We’ve decided to go with Forest Security, mainly because you’ve been so great to work with. You were the only person who followed my request to email me vs call. You made the process clear by communicating your intentions & then following through. If your company is as stellar at other aspects of customer service as you have been at sales, Forest stands far and above the competition.
Thanks so much,
From: Eric D. – December 13, 2017
Jay and Jerry,
I am continually impressed by the people who represent Forest. Today we had the pleasure of working with Brian Cross on some camera issues. He has an amazing grasp of what our two different systems can accomplish, and how to set them up on computers and cell phones. Best of all is his expertise and willingness to teach us how to use the equipment.
OK so yes Brian is great. That isn’t to take away anything from the other Forest technicians who I have met over the years. And of course the office staff. You certainly have assembled a great team!
From: Jim M.. – Nov 30, 2017 – Google Business Review
As a crime prevention specialist for over 20 years I highly recommend Forest Security. My system is customized for my home. Very intuitive…easy to use. Fully monitored for fire, heat, cold, glass breakage and more. Hey criminal on my porch…your day is about to go downhill…. Don’t waste your time with the DIY kits or companies like ***. Forest Security is owned by a former law enforcement officer. Their employees are drug screened and very professional. Real people not a corporation with no accountability. I know my stuff. Go with the best. Forest Security.
From: Dawn V. – Nov 29, 2017
Thanks so much for the note! We had a very nice Thanksgiving, I hope you did too. I have been meaning to write to you and let you know how much we are enjoying the new system. We are so pleased and impressed with the system and can’t thank you enough for all your help. We are very thankful too for Brent’s excellent and precise installation, we are very happy! Our only complaint is that we didn’t change over sooner. =)
Thanks again, Jerry! We will keep in touch. Hope to see you around the neighborhood!
All the best,
From: Mike C. – Nov 22, 2017
Thanks for everything! Brent was great help and great installing the system. He also helped to correct the contact information for my friend that recommended your company to me for my business security.
From: Jim M. – Oct 12. 2017 – 5 Star
If you are serious about your home security you’ll want
the very best . That’s Forest Security.
I wasted so much time with other companies from *** to DYI kits because these systems all go off of your Internet connection and you will have reliability issues. I am an *** customer and they told me flat out that their system wouldn’t even work in my home.
With Forest Security they have a dedicated radio based system that keeps you covered even during electrical outages . It really comes down to Forest Security being the very best home security company you’ll find . Read the other reviews. Do some research and you’ll see it for yourself.
Many thanks to Jay and Cindy for being so patient and helpful. Couldn’t ask for a more professional, knowledgeable installation team and top notch, high end equipment that’s extremely easy to use.
I’ve been involved with crime prevention for over 20 years and I highly recommend Forest Security.
From: Joann B. 9/9/2017
glad to be with such a great company!
From: Don H. 8/29/2017
I am a new customer and I would like to compliment Cindy in the office and Mr. John Katulka, Installer. You’re very lucky to have such courteous, professional, and extremely nice personnel. I thank you for them. Glad I met your fantastic company.
From: Marcia and Ken D. – Date 8/26/17
From: Fred K. Date: 8/24/2017
Jerry and Tomb did a fantastic job!
Great to see Tom again (he put the original (security system) in 17 years ago, awesome!).
Here to serve,
Subject: Job Well Done – July 25, 2017
Jay: I wanted to thank you for sending out Mike to complete the job with the cameras. Often times owners hear only about complaints, so I wanted to highlight the great job Mike and his assistant did over the past few days Installing my cameras. We are leaving for a trip to Europe and we wanted to have the cameras Installed before we left. This gives us more piece of mind now.From day one Mike told us he could make it happen and he did. He quickly explained to us our options and then went straight to work. He is very Informative, he explained how he would install the cameras and how they would work. He has extremely clean work habits; always takes his shoes off, he covers all areas where he lays out his equipment and all the openings in the wall are small and clean. I was present for the mornings Mike was working at my home, and he made a difficult installation look easy. He was also very patient and took the time out to explain for a second time to my wife all of her questions re the cameras’ appearance and locations. Our home looks great with the new cameras; they blend In nicely with the look of our home. Mike also made a few suggestions regarding security for our garage door and garage utility door (installing additional sensors). Which we told Mike we would like to do after we get back from our trip. While I know that Mike is only one person, we will always request that Mike do any additional work at our home.My mother-In-law came by during the installation and spoke with Mike, and now would also like to have Mike come out and give her a quote for camera Installing to her home. Also, I have recommended Mike and your company to my law partner Al. He recently was married and moved into a brownstone in the south loop Chicago. He will need an alarm system and camera set up. He should be calling in the next week or so. He will also be asking that Mike do the work. I also appreciate you coming out to review the job, and we really appreciate Mike’s patience and professionalism. He Is probably one of the best Ambassadors that Forest Security has.
George G. A
From: Tariq H. – Date: June 23, 2017 – Google Business Review
I really like this service I feel comfortable and save!
From: Timothy S – Date: May 2, 2017 – Facebook 5 Star
These folks are wonderful, professional, and have earned my trust.
From: Dave O – Date: May 2, 2017
I could not be happier after selecting Forest Security to secure our home. We had received their information from a friend of ours, and we wanted to give them a try. Their pre-sale, customer service was fantastic. The appointment to set up the system in our house was seamless. They even had a supervisor come out and inspect our technician’s work since he was in the area. My wife could not have been happier. I would recommend these guys in a heartbeat for any security needs. If you do decide to go with them, hopefully you get Fabian & Mike to look at your place. They did a phenomenal job.
From: Heather Date: Fri, Jan 20, 2017
Subject: Mike and the service call this morning
Cindy, please let the powers that be know that Mike is fantastic, though, you are all probably well aware. He was very thorough, very kind, positive, and dealt with our small “animal farm” of pets incredibly well. I appreciate the effort from Forest to turn us into satisfied customers. I apologize for going off the deep end on you yesterday morning; you dealt with my tantrum very patiently and kindly. Thank you. Hopefully, going forward, I have nothing but good feelings toward our security company. Have a great weekend,
Dr. Melinda M sent this email: – Date: Wed, Jan 18, 2017
Hi, Jay: Thank you very much for assisting me with the alarm system. I definitely feel more secure at the new location. I appreciate it very much! FYI…Brent did an excellent job with the install and the tutorial. See you soon 🙂
Julie G reviewed Forest Security, Inc. — 5 star January 10 at 4:55pm
Cindy is the best! She will ask all the right questions about your home and security you are looking for and whats best. Hands down best company I have dealt with in a long time. They actually call you ASAP when an alarm goes off and alerts to ensure you are safe!!! Kudos!
Beth O. 10-8-16 – 4 Star
Great Company and Great Prices..Cant beat them
Mike G reviewed Forest Security, Inc. — 5 star July 30, 2016
..you still in charge ? This company has some of the Best equipment and technicians in the Nation!
P S. 10-14-15 – 5 Star
I started out with a local company in a previous house, who installed then sold out to a national chain. I replaced them with ***, who cannot tell you why your system is beeping or how to fix it, but they can make you wait on hold for an hour to talk to a robo-person.When I bought a new home in River Forest, we asked Forest Security for a bid. From the beginning they were different. Jay bid our home, really listened to our needs, made a few recommendations, and then gave us a bid at a price sufficiently low it surprised me.The technical guys, Tim and Mike and Tom, installed the system — no muss, no fuss, and picked up after themselves. The system is simple enough, even I can make it work. We have upgraded or added to it several times — and we had a network issue (not Forest’s fault) to work through as well — and the guys are always there on-time and get the job done.The office and call center staff have been excellent. Lavita and Linda handle billing and appointments, and have always handled us with courtesy and care.This is a local Chicago-area business. They are real people. They are flexible, not one-size-fits-all, and they listen. I’m a persnickety customer for these kinds of services, and I have yet to have a complaint in two years of service.Highly recommended.
Maria K. – 10/12/2015 – 5 star
I previously had a security system from one of the national companies and didn’t care for the customer service I received. I switched to Forest and am extremely happy with the system they installed for me and the service I’ve received after the installation. When I’ve called I always reach a real person and don’t have to deal with automated phone systems. The technician who installed my system was very conscientious and there was very little disruption in my home. I recommend Forest to all of my friends and family.
Carl C reviewed Forest Security, Inc. — 5 star June 23, 2016
Jay is a very caring person, honest and a security genius. He has been doing this since high school.
Christopher M. 10/8/2015 -5 star
I have been a customer for years and they always have done a great job. Recently had a new system installed and the equipment is great the service was fast and neat and the monitoring is affordable. Hands down a great company with great installers and sales reps. Family feel when you call for help your not calling another country your talking to real people!
Michael L. – 10-6-2015 – 5 star
I just had to replace my business security system because I used a major alarm company that advertises on tv and after 2 years of system problems and disappointing customer service I made the decision to terminate my contact with them!! I asked around and I asked our local police Dept and Forest Security came highly recommended. I have to say I was pleased with their quick response and the warm friendly way they represented themselves it was a painless and informative process. It has been approximately 11 weeks since they installed my new system and have had not one problem and I really love the fact that I can control my system from my iPhone and it monitors and let’s me know who is coming and going I honestly feel they deserve a 5 star rating and I will recommend Forest Security to all my friends and family. I am going to have them install security cameras next that I can view on my iPhone also I will update my review and let you know how it goes! P.S. I don’t waste my time writing reviews but I really felt they went that extra mile to please me and deserve the recognition. I’m a very satisfied customer
Brandon D – May 29, 2013
Truly, can’t say enough about the great team over at Forest Security. What a world class company! Thanks a lot for everything Julius.
Lynn U to Forest Security, Inc. April 19, 2013
Thanks to our fantastic installer, Brent, we have a new security system. He showed up yesterday; promptly @8am. During the monsoon. We had no power for 11 hours. He persevered and ripped out our old system, installed Forests’ system and came back today, now that we have power! Man what a great system and what super support!!!! Have a great weekend Forest Friends!!!
Demetri G. 10/13/2015
I’ve been with ***, then **** which became **** and is now ***. My system started malfunctioning and *** was of zero help. It turns out that my system was on old cellular technology and I found that out when I called a few different alarm companies (4). I decided on Forest for a number of reasons: price, product knowledge, top notch customer service, professionalism and flexibility. Those pieces come together at Forest and it’s because of the excellent people that work there. Starting with Cindy, she was patient with my needs, informative and didn’t stop until I was satisfied with the deals we made. I say deals because I was so pleased, I utilized them in my office space. The installers (Jim and Miguel) were professional, patient and thorough.I’m kind of high maintenance when it comes to anything electronic so, there were a few kinks I had to work out on alarm timing, programming and direct pay. That’s where Lavita came in to help. She was also patient, knowledgeable and made sure I was completely satisfied. She was a pleasure to work with. I also wanted to make sure my my direct pay was set up correctly and that led me to Linda. Same experience, one call and it was set up. I am very pleased with their work, systems and price. If you’re looking for a new system, definitely call and compare you’ll be pleasantly surprised. So a big thank you to everyone at Forest, keep up the excellent work!