Why Choose Forest? #4 Our Service Department Can’t Be Beat!

Keeping your Home and/or business protected is our business. So, when you need service, it is our top priority to make sure your security system is quickly running in perfect working order. Our dedicated staff of service professionals are there when you need them. Our Service trucks are fully stocked so you know your system will be good as new when we complete your service visit. We believe in Good Old Fashioned Customer Service…. The way it should be!

Here is what our customers are saying about Forest:

P S. River Forest, IL – When I bought a new home in River Forest, we asked Forest Security for a bid. From the beginning, they were different.  Jay bid our home, really listened to our needs, made a few recommendations, and then gave us a bid at a price sufficiently low it surprised me.

The technical guys, Tim and Mike and Tom, installed the system — no muss, no fuss, and picked up after themselves. The system is simple enough, even I can make it work.  We have upgraded or added to it several times — and we had a network issue (not Forest’s fault) to work through as well — and the guys are always there on-time and get the job done.

The office and call center staff have been excellent.  Lavita and Linda handle billing and appointments, and have always handled us with courtesy and care.

This is a local Chicago-area business.  They are real people.  They are flexible, not one-size-fits-all, and they listen. I’m a persnickety customer for these kinds of services, and I have yet to have a complaint in two years of service.

Highly recommended.

 

What are they saying about the other guys?

Krista M. G. to ***the other guys***

2-7-16

I just had an *** Retention Rep. hang up on me when her bullying tactics didn’t work. She was attempting to “scare” me into paying a cancellation fee for early contract termination, even though it has been WELL DOCUMENTED that my alarm system HAS NOT WORKED in almost a YEAR. And despite my patience and flexibility with accommodating tech visits, one lasting almost six hours, the system still doesn’t work. Yet, *** is demanding “I” pay due to contractual obligations? What about ***’s contractual obligation to provide me with a security system that works? It goes both ways. *** failed to deliver. And if the rep I just had was any indication, your customer service is AWFUL.

 

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