Keeping your home secure has never been more important or easy, but getting started with a security company can be daunting. To make sure you choose the security company that best fits your needs, it’s important to keep 10 crucial questions in mind.
The feeling of safety and peace of mind that comes with a reliable security system is invaluable. You know that any odd sound or extended time away from home doesn’t have to inspire worry when your security system confirms everything’s alright. Yet, that’s exactly why finding the right security system company is crucial. Make sure to ask these 10 questions of your security company to ensure you get the protection your home and family needs.
Does your security system have a dedicated cellular connection?
If your security system can not communicate, it is completely useless. The most sophisticated broadband, cable-connected or land line security systems can be defeated in seconds on the outside of the home, using a simple pair of scissors. Your safety should never compete for bandwidth with entertainment and other services. It’s not shared with other services and it doesn’t depend on your Wi-Fi. To be protected you need a system with a dedicated cellular connection, the kind that Forest Security provides. So you know it will work when you need it.
Does your security system company provide smartphone access at no additional cost?
In today’s technology-driven world, making sure that your security system company offers the latest in security system technology is crucial. There’s one thing we always have with us and that’s our smartphone. Ask your security system company whether they include smartphone access for your system, such as the way Forest Security provides for every customer.
Do I have to install the security system on my own?
If you neglect to ask this important question when shopping for security system companies, you can find yourself tasked with a major installation before even getting the home protection you’ve paid for. While installing your own system can save some money in the short term, the cost of an incorrect installation, time lost, and just plain frustration can easily outweigh the benefit. For this reason, we at Forest Security employ highly skilled technicians to handle the installation as well as any repairs and other service calls from then on.
Does your security system company provide a money-back guarantee?
Any security system company that stands by its product will be happy to offer prospective customers that confidence of a money-back guarantee. In the case of Forest Security, we offer a 6-month money-back guarantee for residential customers. A good money-back guarantee policy can help you ascertain which security system companies believe in the power of their product.
Are there any hidden costs or fees?
Many security system companies will offer a low price that only seems low until you discover the hidden fees involved. Before signing any contracts, make sure you ask your prospective security system company about any hidden costs and fees to ensure you know exactly what you’re being required to pay.
How is customer service?
This is an important question both to ask and test out for yourself. Many security system companies may seem professional and genuine until you show hesitancy to purchase. Consider you’ll be signing up for a long-term relationship with the customer service department of your chosen security system company, do extra legwork to make sure you’ll be treated with kindness and respect every time.
Does your security company use sub-contractors?
This is one of those vital questions that many unlucky customers only learn the importance of once it’s too late to turn back. It’s best to choose a security system company that does not use sub-contractors, as this shows they will take responsibility and be liable for the quality of work done for you. When a sub-contractor come into the picture, you’re essentially dealing with another company that’s only functioning under the security system company’s name.
For example, at Forest Security, every worker is a Forest Security employee — that means we control and answer for the quality of every job we do.
Does your security system offer video recording?
Some security system company’s do not offer video recording or offer lower-tier options that lack this feature. The reason you want a security system is for safety — that means whatever features maximize safety should never be left out of your security system. Ensure that your security system company will provide video recording so you can get your money’s worth in top-quality home protection.
Is 24-hour monitoring included with the security system?
With 24-hour monitoring, you can trust that your home is always well protected. There are plenty of times when you can’t monitor your home on your home, such as when on an airplane, traveling, or when you simply lack the time or internet connection to check in on your home. All these routine situations become security gaps without 24-hour monitoring. Make sure the company you choose puts your safety first by offering 24-hour monitoring.
Are there a variety of pricing plans available?
Security isn’t one size fits all. It’s important to find a company that’s willing to work with your pricing needs to ensure your security. Ask about your prospective security system company’s pricing options to ensure they have a commitment to flexibility and accommodating your needs.
Keeping your home and family safe is a priority we understand at Forest Security; that’s why we believe in providing our customers with as much information as possible so they know they’re in good hands. Contact us to ask any and make sure your home’s safety is well managed.