How Forest Security Excels in Customer Service | Forest Security
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How Forest Security Excels in Customer Service

Our ultimate priority at Forest Security is providing top-notch protection and service for our clients. As one of the Midwest’s premier residential and commercial security solutions provider, we are committed to providing nothing less. And part of this commitment is our unwavering dedication to outstanding customer service.

We know that the options for security solutions are almost overwhelming these days. From do-it-yourself systems to a huge competitive market – we are well aware that the choices can seem endless.

In the midst of a sea of competitors, how can Forest Security remain such a steadfast choice in professional security providers? Not only do we offer high-quality technology with cost-effective solutions, but we excel in customer service. Continue reading to see just how we achieve this.

Going Above and Beyond in Customer Service

Part of excelling in customer service is being able to actually validate that claim. At Forest Security, we believe that what our customers think about our service is the most valuable validation that we can receive. Whether we are striving for 5-star reviews or pushing our products and services to fall within exceptional standards, our goal is to always go above and beyond in all that we do.

A+ Better Business Bureau Rating

Forest Security has maintained an A+ rating from the Better Business Bureau. Accredited since 2015, we have received an outstanding status with zero customer complaints.

UL Listed

Forest Security is UL Listed, meaning we have been tested and verified for meeting UL nationally recognized safety and sustainability standards. Being in the security industry, we hold the safety of our products to the highest standards as we know our customers rely on us to deliver this level of protection.

6 Month Money Back Guarantee

Customer service is about more than simply delivering great products or service. It involves standing behind what you deliver. Forest offers a 6 month money back guarantee, ensuring that you will be satisfied with our residential services.

Personalized Approach to Customer Care

The protection of your home or business is very much a personal matter and so is the feeling of security. Extending this understanding into our customer service allows us to take a personalized approach to our customer care. We want to empathize with our customers, who are of course, just like us. We share the same priorities, the same concerns for safety, protection, and convenience, and the same goals – quality and reliable service.

Local, Family Owned Business

We are a local, family owned and operated business that has been serving River Grove and its surrounding areas. As such, we believe exceptional quality comes from treating our customers as an extension of our family. By doing so, prioritizing your safety and concerns with care and respect becomes second nature to us.

Nearly 50 Years of Experience

Forest Security was founded in 1975. Being in business for nearly 50 years, we have acquired a wealth of knowledge and experience that we have been able to extend to our customers in the way of security and service.

We Vet All of Our Employees

Have you heard the saying, “one bad apple can ruin the whole bunch”? We believe this to be especially true when it comes to a business’s employees. Each and every person you come in contact with at Forest has been training and screened directly by Forest and is a Forest employee – no subcontractors. It’s vital that our customers can rely on us to entrust their security with only trustworthy people. All employees are fully background checked by the FBI, fingerprinted, carry P.E.R.C. cards as required by the state of Illinois, and are fully and completely trained and drug tested to meet all Forest Security requirements.

While we want to provide trust boosters of our dedication to customer service, we believe our customers themselves say it better than we ever could.

Forest Security customers say it best:

From Roberta V. 6/13/2020
“Excellent value, rapid response time and unparalleled customer service. Highly recommend them!”

From Sarah E. 4/28/2020
“Forest is hands down the best in the area! Their customer service and response time is unmatched. Carolyn was knowledgeable, professional and patient with me. Carolyn and Jay make an amazing team and they’re also really great people! I would recommend Forest to anyone.”

What are they saying about the competition?

From Mark S. to “the other guys”
“What I find odd, for a security company. I haven’t heard from them since the install and they walked out the door. Oh yes an email here and there, but a personal hello how do you like your system, how is it working out for you, Is there anything you’d like to change or add to your system. You know that thing called customer service…..”

Timeless Customer Service Standards with Powerful Protection

While our standards for quality customer service are timeless, our residential security and business security packages are modern and powerful. It’s when we combine our customer-first attitude with our cutting edge systems that we are able to stand apart from the competition.

If you have been unhappy with your existing security solutions provider or you are looking for a company that prioritizes customer service, affordable pricing, and quality technology, contact Forest Security today for a free, no obligation evaluation and cost estimate for your needs. You can fill out a form online, here or call us at 708-452-2000.

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