Remember these important tips so that you can identify scams and keep your account and information safe:
Never give out information
- Never give information (such as your credit card number or account password) over the phone, especially if the call was unexpected. Scammers use calls, texts, and emails to impersonate account customer service. If you receive a call claiming to be from one of your accounts asking you for information, it’s safest to hang up, then contact your account directly through your app or website login, or phone call and report the incident.
Don’t give information to inbound callers
- Don’t pay over the phone unless you initiated the call and are placing an order. Online shopping sites like Amazon, will never ask you to provide payment information, including gift cards (or “verification cards”, as some scammers call them) for products or services over the phone.
Trust known websites
- Trust known website channels. Always use your mobile app or log into website when seeking customer support or when looking to make changes to your account.
False Urgency equals Red Flag
- Be wary of false urgency. Scammers may try to create a sense of urgency to persuade you to do what they’re asking. Be wary any time someone tries to convince you that you must act now which is the first sign of a scam.