Support – Unexpected Activity Alerts

How To Configure Unexpected Activity Alert notifications

Table of contents

The Alarm.com platform works in the background to analyze system data and learn the normal activity patterns of a property. The system can then send notifications whenever unusual activity occurs in a home or business. Unexpected Activity notifications are intended to provide information only. These alerts are not a replacement or substitute for life safety monitoring features.

If you have Unexpected Activity Alerts on your service package, this notification is automatically created and can be enabled/disabled but cannot be deleted. If you do not see the following options to configure Unexpected Activity Alerts, contact your service provider for more information.

Note: The Unexpected Activity Alert feature requires 30 days of activity before it can start generating alerts. Therefore, new accounts or accounts that reset the Unexpected Activity Alert notification must wait 30 days before Unexpected Activity Alert notifications are generated.

To configure Unexpected Activity Alerts using the website: 

  1. Log into the website.
  2. Click Notifications.
  3. Click  on the Unexpected Activity notification.
  4. Click the toggle switch to enable/disable Unexpected Activity notifications.
  5. In Eligible Sensors/Devices, click to select the devices to receive notifications from.
  6. In During this time frame, select either:
  • At All Times to receive notifications whenever an Unexpected Activity Alert occurs.
  • Only During the Following Timesto select a specific time period notifications are allowed for this notification.
  1. Using the Sensitivity dropdown menu, select the notification sensitivity level.
  • The sensitivity level is used to increase or decrease the number of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
  1. To add notification recipients, click + Add Recipient.
  2. Click to select the desired recipients from the Address Book, or + New to add an unlisted recipient.Note: Unexpected Activity Alert notifications can only be sent as emails or push notifications to a push device.
  3. Click Close.
  4. Verify the notification is configured with the correct settings.
  5. Click Save.

NoteUnexpected Activity notifications can be reset at any time on this page. This option tells the system to reanalyze the property for normal and unexpected behaviors. If this option is selected, the system will require 30 days to reanalyze the property.

To configure Unexpected Activity Alerts using the app:

Note: For Enterprise locations, Unexpected Activity Alerts must be configured from the Enterprise group using an admin login. Unexpected Activity Alerts that are configured from the Enterprise group will apply to all locations within the Enterprise group. For more information about locations within an Enterprise group, see Move/remove a location from a group.

  1. Log into the app.
  2. Tap .
  3. Tap Notifications.
  4. Tap Unexpected Activity.
  5. Tap the toggle switch to enable/disable Unexpected Activity notifications.
  6. In Eligible Sensors/Devices, tap to select the devices to receive notifications from.
  7. In During this time frame, tap to select either:
  • At All Times to receive notifications whenever an Unexpected Activity Alert occurs.
  • Only During the Following Timesto select a specific time period notifications are allowed for this notification.
  1. Using the Sensitivity dropdown menu, select the notification sensitivity level.
  • The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
  1. To add notification recipients, tap + Add Recipient.
  2. Tap to select the desired recipients from the Address Book, or tap + Add Contact to add an unlisted recipient.Note: Unexpected Activity Alert notifications can only be sent using push notifications to Push Devices or e-mail.
  3. Tap Close.
  4. Verify the notification is configured with the correct settings.

Tap Save

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