Support – Two Factor Authentication

Enable or disable Two Factor Authentication for login

Two Factor Authentication is an optional security measure for an account that requires the entry of an additional code, received as an SMS text message, after logging into an account with a login name and password. Alarm.com offers this for both Customer Website logins and Partner Portal logins.

Note: Two Factor Authentication is only available in the United States and Canada.

How Two Factor Authentication works 

When Two Factor Authentication is activated:

  1. Upon login to the Customer Website or app, a text message containing a randomly generated code is sent to a specified phone number. From there, the code within the text message is necessary to log in.
  2. Upon successful login to the Customer Website, the user is prompted with a message asking if the device is a trusted device.
    • If Trust Device is selected, then the Two Factor Authentication process is not started upon login for that specific browser on the device.
    • If Skip is selected, the device remains a not trusted device and requires a code to be submitted every time someone uses the device to log into that account.Note: On the Customer app, the mobile device is automatically trusted upon a successful initial login with Two Factor Authentication.

To enable/disable Two Factor Authentication for a login using the Customer Website:   

  1. Log into the Customer Website.
  2. In the menu, click Settings.
  3. Click Login Information.
  4. Click Two Factor Authentication.
  5. Click the Two-Factor Authentication is toggle switch to enable or disable it.
    • If the feature is turned on:
      1. It prompts you to enter a mobile phone number to start receiving Two Factor Authentication codes after successfully receiving and confirming a code.
      2. Using the Country dropdown menu, select either USA or Canada.
      3. Using the Provider dropdown menu, select the cellular carrier of the mobile phone number.Note: This displays the full list of Two Factor Authentication compatible cellular carriers.
      4. Click Send Code this sends a verification code to the mobile number.
      5. In Verification Code,  enter the code that is provided in a text message to the mobile number.
      6. Click Verify.
    • If the feature is turned off:
      • It prompts you to confirm disabling Two Factor Authentication. Click Confirm to disable it.

To enable/disable Two Factor Authentication for a login using the Customer app:

  1. Log into the Customer app.
  2. Tap .
  3. Tap Login Information.
  4. Tap Two Factor Authentication.
  5. Tap Enable or Disable to enable/disable Two Factor Authentication:
    • If enabling Two Factor Authentication:
      1. Tap Enable.
      2. In Mobile Number, enter the mobile number to receive the Two Factor Authentication confirmation code.
      3. Using the Country dropdown menu, select either USA or Canada.
      4. Using the Provider dropdown menu, select the cellular carrier of the mobile phone number that will receive the Two Factor Authentication confirmation code.Note: This displays the full list of Two Factor Authentication compatible cellular carriers.
      5. Tap Send Code. This sends the verification code to the mobile number entered.
      6. In Verification Code, enter the code that is provided in a text message to the mobile number entered.
      7. Tap Verify.
    • If disabling Two Factor Authentication:
      1. Tap Disable.
      2. Tap Confirm to confirm disabling Two Factor Authentication.

CONTACT US




Business or Residential?

BusinessResidential


Request a free estimate